Shipping policy

At Travlott, we offer both physical merchandise and digital products. This policy outlines how shipping is handled for each.

1. Merchandise Shipping (e.g., Pangea Hoodies)

We currently ship merchandise within Australia and select international locations.

  • Processing Time: Orders are typically processed within 2–5 business days.
  • Shipping Time: Delivery times vary by region:
    • Australia: 5–10 business days
    • International: 7–20 business days (depending on location and carrier)

You will receive a shipping confirmation email with tracking once your order has shipped.

Carriers

We use reliable carriers such as Australia Post and Sendle. Carrier options may vary depending on your location.

 

2. Shipping Costs

Shipping is calculated at checkout. We may offer free or discounted shipping during promotional periods (e.g., giveaway bundles).

 

3. Lost or Delayed Orders

If your order is lost or delayed:

  • First, check your tracking information.
  • If no updates appear within 10 business days, contact us at support@travlott.com.
    We’ll assist with tracking, replacement, or refund depending on the situation.

4. Giveaway Prizes

Giveaway prizes (e.g., merchandise, digital gift cards) are fulfilled by Travlott or our partners. If a physical prize is offered:

  • We will coordinate with the winner for shipping details.
  • Shipping timeframes are communicated upon prize confirmation.
  • Winners will not be charged shipping for prizes.

 

5. Digital Products & Entries

Giveaway entries are digital products and do not require shipping. Entry confirmation is delivered by email immediately after purchase.

 

6. Incorrect Addresses

It is your responsibility to enter the correct shipping address at checkout. If a package is returned due to an incorrect address:

  • You may be responsible for additional reshipping fees.

 

7. Contact

Questions?

Email us at info@travlott.com